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Old 03-10-2010, 05:38 AM   #21
KENTJACKSON
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Quote:
Originally Posted by SL-Frank View Post
Listed below are the actual ticket titles entered by me from your suggestions here. I will update these issue here when I receive status.
  1. Session timeouts need to be increased
  2. Providers need a way to add Notes for Conditionals.
  3. Reposting original order should be routed only to the provider who first accepted.
  4. Need a better way for providers to see ratings without going through all our orders.
  5. add 10 and 30 days to labor warranty drop down in provider profile
  6. add 10 and 30 days in the "manufacturer/vendor" parts warranty drop down in provider profile
  7. add 75 miles between 50 and 100, and 150 between 100 and 200 in drop down menu in provider profile
Session Timeouts - GREAT, i don't have to resign in as frequently!
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Last edited by KENTJACKSON; 03-10-2010 at 05:44 AM.
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Old 04-13-2010, 06:55 PM   #22
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Default Union

:a)How about we unionize!!!!!! That will teach em!!!:->
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Old 04-13-2010, 07:08 PM   #23
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:a)How about we unionize!!!!!! That will teach em!!!:->
Ugh.. I think I just threw up a little.

don't even kid about that.
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Old 04-14-2010, 06:45 AM   #24
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:a)How about we unionize!!!!!! That will teach em!!!:->
I recommend you stay off that topic.
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Old 04-14-2010, 08:04 AM   #25
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I'm about as anti-union as you can be, and nothing will change that. However, if you look back 100 years or so, the stuff going on here(low pricing, over saturation of providers, unrealistic demands re: conditionals) is exactly the type of stimuli that created the union uprising in this country. Today's unions have lost their way, but back then the workers needed protection and joining together was the only way to guarantee it!
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Old 04-15-2010, 07:47 AM   #26
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Cool Stay the course

If you can stay the course all of these fly by night installers will hopefully be weeded out. If Sears continues to loose customers by providing poor quality installers, too many returned products, and order cancellations, something will have to give.
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Old 04-15-2010, 07:58 AM   #27
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Originally Posted by Applianceman View Post
If you can stay the course all of these fly by night installers will hopefully be weeded out. If Sears continues to loose customers by providing poor quality installers, too many returned products, and order cancellations, something will have to give.
Its already turned that way in many of our areas. We have SA's that are scared to ring up and sell and installation just for this fact!
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Old 04-15-2010, 08:28 AM   #28
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Its already turned that way in many of our areas. We have SA's that are scared to ring up and sell and installation just for this fact!
Hopefully the SA this year will get some needed training.
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Old 04-15-2010, 08:31 AM   #29
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Originally Posted by SL-Frank View Post
Hopefully the SA this year will get some needed training.
Why? he/she will be gone in a month or two when they have to go back to school! Stores change SA's everyday. Why invest and waste time training when they will be gone soon? Out of the 7 stores I used to train, there might be 3 associates out of 20 still there! They would have to train weekly to keep up!
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Old 04-15-2010, 08:31 AM   #30
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Hopefully the SA this year will get some needed training.
Frank this was from another post but I think it should be implemented once again for SA training.

Back in the mid ninety's when I installed in and around the Ft.Worth area we held a training meeting at south fork ( this is where Dallas was filmed ) for all the sales associates from Dallas and ft.worth, were talking 10 to 15 stores here.
All were to attend. It was a two day training program so both days we would see a whole new bunch.
Every issue was addressed as far as selling procedures, questions that needed to be asked at the time of sale, inside info from the installers perspective that would help aide in their success of the sale and so much more.
We educated them all on what it actually took for an installer to complete their sale( installing the merchandise, solving problems, bidding, premeasures) and they learned so much that soon after our jobs were so much easier. We had less units that wouldnt fit due to cust buying somthing they couldnt use, Way less headaches, all in all it was a great success!

Now why could that not be done now you ask?
Well not only would you have to educate all sales associates but you will also need to add every management position in the sears store, all Winter Park personnel and now all SL personnel to come any where near successful.
I think it could be done though!
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